Last updated May 12, 2025
Here is a professionally written Privacy Policy tailored for ACR Distribution Technology US LLC, incorporating SMS usage, agent “Riverstation”, and ID verification:
1. Introduction
ACR Distribution Technology US LLC (“ACR”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you interact with us through our website, mobile applications, SMS services, and when engaging with our authorized agent “Riverstation” or undergoing identity verification.
By using our services, you agree to the practices outlined in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name, email address, phone number
Shipping and billing address
Date of birth, government-issued ID (for verification) Payment information (processed via secure third-party gateways)
b. SMS & Communication Data
Phone numbers collected via webforms, order checkout, verbal consent during customer service calls, or third-party integrations
Consent records for SMS (see Section 5)
Message content, frequency, and opt-out requests
c. Device & Usage Data
IP address, browser type, device identifiers
Access times, pages visited, and usage patterns
3. How We Use Your Information
We use your information to:
Fulfill orders and provide customer service
Communicate via email, phone, and SMS
Authenticate your identity using secure ID verification platforms
Prevent fraud and ensure regulatory compliance
Improve our services, website, and user experience
Send updates, promotions, and transaction alerts (with consent)
4. SMS Communications
We use SMS for:
Order confirmations and shipping updates
Appointment scheduling and customer service follow-ups
Account verification and ID authentication reminders
Promotions (only if you opt-in)
SMS Consent:
Phone numbers are collected through webforms (with opt-in checkboxes), during phone support, or implied consent via inbound messages.
We include the following disclosure on all webforms and during verbal consent:
“By providing your phone number, you agree to receive text messages from ACR Distribution Technology US LLC. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out or HELP for help.”
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@acrdistributiontech.com.
5. Identity Verification
To ensure safety and compliance, we may require identity verification using secure third-party services.
Verification may involve scanning a government-issued ID or submitting a selfie.
The agent “Riverstation” may assist in this process via live chat or video.
All data is encrypted and stored in compliance with applicable privacy laws (e.g., CCPA, GDPR, and others as required).
6. Sharing Your Information
We do not sell your personal data.
We may share limited information with:
Authorized service providers for payment, shipping, or communication
ID verification platforms under strict contractual confidentiality
Legal authorities if required by law
7. Data Security We use encryption, secure servers, and access controls to protect your data. Despite our efforts, no system is 100% secure, and you share information at your own risk.
8. Your Rights
You have the right to:
Access, correct, or delete your data
Withdraw consent to SMS or marketing communications
Request information about how your data is used
To exercise your rights, contact us at privacy@acrdistributiontech.com.
9. Children’s Privacy Our services are not intended for users under 13. We do not knowingly collect information from children.
10. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
11. Contact Us If you have questions about this Privacy Policy, contact us: ACR Distribution Technology US LLC
Email: privacy-policy@.acrdistributiontechnology.com
Phone:(305) 330-9435